2024 Vol 16 (1)

An Exploration of Service Gaps between Customer Changing Service Expectations and Demands and the Satisfaction from the Service Delivered: Swiss Travellers to Swiss Luxury Hotels

2024 Vol 16 (1) /

📄 Pursuit of Wealth ⬇ Download 📄 Pursuit of Wealth – Cheang 2009 Tap to open the PDF in your browser Open PDF ⬇ Download

An Exploration of Service Gaps between Customer Changing Service Expectations and Demands and the Satisfaction from the Service Delivered: Swiss Travellers to Swiss Luxury Hotels Read More »

Exploring Influential Factors in Customer Perception Humanoid Hotel Service Robots: Unravelling the Impact of Robot Gender Appearance, Anthropomorphic Levels, and Customer Gender

2024 Vol 16 (1) /

📄 Pursuit of Wealth ⬇ Download 📄 Pursuit of Wealth – Cheang 2009 Tap to open the PDF in your browser Open PDF ⬇ Download

Exploring Influential Factors in Customer Perception Humanoid Hotel Service Robots: Unravelling the Impact of Robot Gender Appearance, Anthropomorphic Levels, and Customer Gender Read More »

An Exploration of Sexual Discrimination Phenomenon at the Workplace from the Victim’s Perspective in the Lived Experience: The Case of Hospitality Industry in the United States

2024 Vol 16 (1) /

📄 Pursuit of Wealth ⬇ Download 📄 Pursuit of Wealth – Cheang 2009 Tap to open the PDF in your browser Open PDF ⬇ Download

An Exploration of Sexual Discrimination Phenomenon at the Workplace from the Victim’s Perspective in the Lived Experience: The Case of Hospitality Industry in the United States Read More »