An Investigation of Impact of Back-of-House Employees’ Roles on Service Quality in Case of Grand Hotel Kempinski, Geneva 2017 Vol. 9 (2) / Polina Ermolaeva An Investigation of Impact of Back-of-House Employees’ Roles on Service Quality in Case of Grand Hotel Kempinski, Geneva Read More »
Communication and Working Practices Between Saudi Hotel Employees and Non-Saudi Direct Managers: A Case Study of the Al Hokair Hotel Group 2017 Vol. 9 (2) / Polina Ermolaeva Communication and Working Practices Between Saudi Hotel Employees and Non-Saudi Direct Managers: A Case Study of the Al Hokair Hotel Group Read More »
The Influence of Technology on the Effectiveness of CRM in the case of Ritz- Carlton, European Region 2017 Vol. 9 (2) / Polina Ermolaeva The Influence of Technology on the Effectiveness of CRM in the case of Ritz- Carlton, European Region Read More »
Influence of Environmental Attitudes on Willingness to Pay for Ecotourism in the case of Chinese Tourists 2017 Vol. 9 (2) / Polina Ermolaeva Influence of Environmental Attitudes on Willingness to Pay for Ecotourism in the case of Chinese Tourists Read More »